Due to the number of requests received every day it is not practical to reply personally to every query. Those with an accompanying invoice number, or a registration code, will get preferential attention. Others may face delays. Please do understand that we have to impose this restriction to give the paying customers the best possible tech support.

Answers to questions can usually be found on the FAQs pages.

If any sales inquiry, please go here. If you wish to cancel an order, go here. Wondering about the status of an order or have questions about it, go here.

All requests will receive an email confirming the arrival of the "request form".

If a priority client has not received a reply within 2 working days it could mean that the query is taking more time to be analyzed. If it does take us longer than the 2 days, we will send an email to inform you.

Call us at (905)448-1169 if you wish to talk to a technical support person. Be sure to see our hours of operation.

While every effort is made to avoid delays in technical support to the priority clients, sometimes it is beyond our control. A delay in tech support reply is NOT a valid reason to request a refund