(1) Refund/exchange/credit only within 7 days, in resellable condition. 25% restocking fee on returned/exchanged/credit items. PC Bits n Bytes reserves the right to “test” any system/component to ensure its proper, working condition, which may take up to 7 days for a through test. This may delay any refund/exchange/credit. Deposits are non-refundable. The customer must have original receipt and packaging for a refund/exchange/replacement/credit. There are no refunds/exchanges/replacement/credit on opened printer cartridges/CD/CDRW/DVD/diskette/software/oem media, memory modules (ram), cpu, motherboard. PC Bits n Bytes reserves the right to refuse any refund/exchange/replacement/credit at its discretion. There are no refund/exchange/credit on Used/Rebuilt Systems and parts PC Bits n Bytes reserves the right to refuse any refund/exchange/replacement/credit at its discretion.

(2) Deposits must be 25% minimum of TOTAL cost, or minimum of parts/software needed to purchase if not in stock, whichever is greater. Any deposit applied to a “Quote” will only guarantee a “TOTAL” cost for 3 days. Quote price may change without notice after the 3 days to comply with the “Computer Market Prices” (see terms #5, #6, #8).

(3) Additional charges may be applied for installing “customer-owned” components into a purchased system from PC Bits n Bytes.

(4) All prices are in Canadian currency. PST & GST are extra unless specified in writing within a contract/agreement. Installation and delivery is not included in any “component” or “system” price, unless specified in writing within a contract/agreement.

(5) It is the customer’s responsibility to reimburse PC Bits n Bytes for any “unexpected” charges incurring from the servicing, repairing, purchasing, etc. including taxes, shipping charges, administration charges, travel charges, etc.

(6) All hardwareand software remains the property of  PC Bits n Bytes until paid in full, or after 30 days from the date of the contract/agreement, including deposits. Unless Deposits are made through a “Lay-Away Plan”, then it shall follow the “Lay-Away Plan” agreement. 

(7) It is the customer’s responsibility to back up all files before work is done on their system. PC Bits n Bytes is not responsible for ANY data loss.

(8) Due to the “Computer Market Prices”, Quotes without a deposit are valid for 1 days from the date of the contract/agreement. After the 1 days, a new contract/agreement may be required.

(9) Any services, pricing, delivery “implied” or “expressed” is not valid unless in writing.

(10) Free inspections on any system(s)/component(s)/software up to 2 hours ONLY when PC Bits n Bytes performs the repair(s)/service(s). A charge will occur from the inspection if there is no immediate repair(s)/service(s). 

(11) Hourly Home Service(s) requiring payment, $50 per hour. Hourly depot service(s) requiring payment, $30 per hour.

(12) Email support is supplied acTelephone support can be charged by PC Bits n Bytes once the customer has been informed. Telephone support is charged at a rate of $20 per hour, with a minimum charge of $10. Customers will be billed and may send a check or money order for payment or the customer may arrange a delivery  of payment. Payments must be received within one week of the "Telephone support" or may have late charges applied at a rate of 2% of the total amount every 7 days. Charges do not guarantee satisfactory repair/service. See our Conditions of Requests. PC Bits n Bytes is unable to give a guarantee to any email support, nor promise for a quick reply.

(13) Telephone support can be charged by PC Bits n Bytes once the customer has been informed. Telephone support is charged at a rate of $20 per hour, with a minimum charge of $10. Customers will be billed and may send a check or money order for payment or the customer may arrange a delivery  of payment. Payments must be received within one week of the "Telephone support" or may have late charges applied at a rate of 2% of the total amount every 7 days. Charges do not guarantee satisfactory repair/service. See the Contact Us page.

(14) Delivery charges of any "Speciality Product" for a system/component/software purchased from PC Bits n Bytes is $15. This charge is per delivery, with no limit to the number of any system/component/software purchased. Unless specified in writing within a contract/agreement.

(15) Travel Charges of systems for service are $15, which includes pick-up and drop-off. Payment must be made before the system is returned to the customer. If payment is not made before returning the system, then the system will be noted as the property of PC Bits n Bytes (see term #6). An additional Travel Charge may be included for “unsuccessful” deliveries. Charges do not guarantee satisfactory repair(s)/service(s).

(16) All licenses/registrations required is the customer’s responsibility to obtain. PC Bits n Bytes does not “sell” or “give” licenses or registrations unless bundled with software purchased or oem media purchased through packaging or system purchases.

(17) PC Bits n Bytes reserves the right to cancel any or all contracts or agreements at any time and may withhold any monies to reimburse for any loss of expenses or profit occurred since the initial contract or agreement was entered.

(18) We accept Cash, Money Orders, Certified Checks, Personal Checks, Debit. Currently PC Bits n Bytes is unable to accept any form of Credit Card payment during a "Home Service". Personal Checks may take up to 5 business days before clearing, during which time, any product purchased will not be available until funds are authorized. There is a $25 charge per unsuccessful attempt of "authorizing" and receiving monies of a Personal Check. There is a $30 charge per N.S.F. notice of Personal Checks.

(19) Any unpaid balance 7 days from the date of the contract/agreement will be charged a 3% late fee every 7 days from the balance until paid in full, unless specified in writing. This also includes Personal Checks. It is the customer's responsibility to ensure the Personal Check will be authorized within the 7 days.